Privacy Policy for Testimo

Privacy Policy for Testimo

Privacy Policy for Testimo

Last updated: September 30, 2024

1. Introduction

Welcome to Testimo (“we,” “our,” or “us”). We understand the importance of protecting your privacy while delivering our AI-powered video testimonial services. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our platform to create and manage video testimonials.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, business information, and payment details

  • Authentication Data: Login credentials and account preferences

  • Business Assets: Your logo, brand colors, and other branded content you upload

2.2 Customer Review Content

  • Review Data: Customer reviews you upload or import

  • Generated Content: AI-generated videos, scripts, and related assets

  • Performance Data: Analytics related to your video testimonials’ engagement

2.3 Technical Data

  • Usage Information: IP address, browser type, device information

  • Interaction Data: How you use our platform, including features accessed and time spent

  • Performance Metrics: Video player usage, viewing statistics, and engagement rates

2.4 Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and preferences

  • Analyze platform usage and performance

  • Improve user experience

  • Track video engagement metrics

3. How We Use Your Information

3.1 Core Service Delivery

  • Generate AI video testimonials from your customer reviews

  • Create and customize AI personas for your videos

  • Process and store your brand assets

  • Manage your video testimonial feed

3.2 Service Improvement

  • Enhance our AI algorithms and video generation capabilities

  • Optimize video player performance

  • Improve platform features and user experience

  • Analyze usage patterns to refine our services

3.3 Communication and Support

  • Send service updates and notifications

  • Provide technical support

  • Share product announcements and tips

  • Respond to your inquiries

4. AI Technology Usage

4.1 Review Processing

  • We analyze review content to understand sentiment and key messages

  • Our AI generates appropriate visual elements, scripts, and personas

  • Original review content is never shared or repurposed outside of your account

4.2 Content Generation

  • AI-generated content is created specifically for your video testimonials

  • Generated content includes video scripts, visual elements, and AI personas

  • All generated content remains your property

5. Data Sharing and Third Parties

5.1 Service Providers

We share data with trusted third parties only as necessary to provide our services:

  • Cloud hosting providers

  • Payment processors

  • AI service providers

  • Analytics services

5.2 Data Protection Requirements

All third-party providers must:

  • Maintain strict security standards

  • Process data only as instructed

  • Comply with relevant privacy laws

  • Not use data for their own purposes

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Export your data

  • Restrict processing of your information

6.2 Data Retention

  • Account data: Retained while your account is active

  • Review content: Stored until you delete it

  • Generated videos: Maintained as long as needed for your service

  • Usage data: Kept for up to 24 months

7. Security Measures

  • End-to-end encryption for data transmission

  • Secure cloud storage with regular backups

  • Access controls and authentication

  • Regular security audits and updates

  • Incident response procedures

8. Children’s Privacy

  • Our service is not intended for users under 13

  • We do not knowingly collect data from children

  • We will delete any identified child’s data

  • Parents can contact us about their children’s data

9. Updates to This Policy

  • We may update this policy periodically

  • Significant changes will be notified via email

  • Continued use indicates acceptance of changes

  • Previous versions will be archived

10. Contact Information

For privacy-related matters:

  • Email: yoam@gotestimo.com

  • Address: Shoken 23, Tel Aviv, Israel

  • Phone: +972547332004

  • Privacy Officer: Yotam Tzuker

11. Legal Basis for Processing

We process your data based on:

  • Contract performance (service delivery)

  • Legal obligations

  • Legitimate business interests

  • Your consent where required

12. International Data Transfers

  • Data may be processed in multiple countries

  • We ensure appropriate safeguards

  • We comply with international data protection laws

  • Transfer mechanisms include standard contractual clauses